Why Having An “Advertising Budget” Is Silly

Posted by Justin West on May 21, 2013
Advertising, Philosophy, Soap Box Rants / No Comments

Why having an advertising budget is silly.

I wanted to just take a minute and address something that I often find both puzzling and frustrating.

The concept of a marketing budget.

Now, I understand wanting to limit the amount of money spent on any particular, non-revenue generating portion of the business.  Buying really nice chairs or remodeling are costs that it’s hard to see an immediate return on investment ROI, and they have to just get factored into the overall net profits of a business.

But advertising should be different.

Advertising is designed to bring you more customers, with a directly measurable ROI. You spend $500, you bring in an extra $1500, for a net of $1000, or some variation on that theme.

Yet I meet people in my line of work who often have a “fixed advertising budget,” and this makes me sad.  It makes me sad because it means that they’ve probably spent hundreds of dollars on dead-end advertising strategies (like billboards, classifieds in the newspaper, or even TV and Radio spots) – the hallmarks of “traditional” advertising.

The problem is, as anyone worth their marketing salt knows, is that these forms of advertising are dying.  Heck, even the yellow pages, once a bastion of customer generation, is now looked at as a giant yellow door stop by most people.

It doesn’t have to be that way. If you have a “limited” ad budget, then you’ve never really advertised.

If that’s the case, let’s talk.  Fill out the form above, and tell me that you hate your advertising budget!

Then, I’ll personally be in touch!

OMG! SMS Marketing – Why Text Message Marketing Is The New Big Thing

Posted by Justin West on May 20, 2013
Advertising, Get More Customers, Mobile, Unique Marketing / No Comments

Text messages, text messaging, text message marketing, sms marketing, sms text marketing,

SRLSY! Texting Isn’t Just For Teens Anymore.

Ah, the text message!  Who could have foreseen that texting, which was generally thought to be merely useful in the land of the pre-teens, would transform into something as useful and powerful as SMS (i.e., “Simple Message Service) marketing? In a very short time, SMS has shown itself to be a proven alternative option to other forms of marketing, from email to snail mail.

With the rise of smart phones in everyone’s pockets, the popularity of texting snowballing, to the point that it’s not hard to find anyone who doesn’t text.  Heck, my mom texts!  Here’s some things you probably don’t know about texting:

FACT: On Monday, December 3rd, 2012, Texting turned 20, making it older than that often-texted-about Justin Bieber.

OMG! Give SMS Marketing A Long Look!

The biggest reason to consider Text Message Marketing is the sheer fact of how people are responding both to text messages in general, and SMS marketing in particular.  The statistics don’t lie:

  • Text messages are opened 98 percent of the time (how often are emails opened? Postcards read?)
  • Moreover, 83 percent are opened and read within 3 minutes of receiveing them!
  • SMS promotions are also being redeemed by about 1 in 5 recipients  as opposed to traditional methods that net usually less than 2%.

Want Proof? Test It Out!

To give you a taste of text message marketing, check out the following: Text Your name and email to 740.661.4040 and I’ll give you a tiny taste of what SMS marketing looks like.

You’ll get a short series of text messages and an email.

 

Stephan Geyer via Compfight

InfoGraphic Friday: What Influences Purchase Decisions?

Posted by Justin West on April 26, 2013
InfoGraphic Friday / No Comments

 

 

Here’s a great infographic by the folks over at BigCommerce (I love the Receipt theme!).

Points of interest:

  • More than half of all people research online now before a big purchase.
  • 9 out of 10 people watch VIDEO on the tech they’ll buy.
  • They search for everything, from clothes and tech to groceries!
  • More than 8 out of 10 say posts from their friends influence their decisions, too.
  • People value goods made in America again.

What-Influences-a-Purchase-Desicion-Infographic

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InfoGraphic Friday – The Marketing Calendar 2013

Posted by Justin West on April 12, 2013
Advertising, Advice, Blogging, InfoGraphic Friday / No Comments

Short, sweet, and to the point.  The lovely folks at GetResponse, an email-marketing company, share the perennial calendar of marketing and advertising.  What buttons work best and when: this works for ALL forms of marketing, and is worth a share.  Get an idea of what topics trend well when.  This works pretty much every year, across all platforms, with minor adjustments for movable holidays (e.g. Easter, Thanksgiving, etc).

Certainly, it doesn’t cover ALL the basics, but it’s a great start!

Marketing Calendar 2013 email marketing advertising ideas

The Daily Deal Site Divide

Posted by Justin West on March 22, 2013
Deal Site Marketing, InfoGraphic Friday / No Comments

The following infographic illustrates what we’ve said again and again: businesses are feeling The Groupon Sting, and are slowly burning out on the use of deal sites as a viable marketing medium.  Of course, with the right preparation, you can get hundreds of new, repeat customers.

daily-deal-divide-resized-600

 

Click here to download our .pdf: 8 Deal Site Marketing Strategies.

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Press Release Marketing Works

Posted by Justin West on March 19, 2013
Uncategorized / No Comments

Recently submitted on Newswire:

Deal Site Marketing Agencies Help Lessen The Groupon-Sting

image

Though many companies have successfully made offers on deal sites like Groupon and LivingSocial, others have not been so lucky. The owner of a local marketing agency, Hundreds Of Customers, LLC., shares a few tips on how to make the most of a venture into the world of deal site marketing, which can be a very financially beneficial form of marketing.

(Newswire.net – March 18, 2013) Kansas City, KS – There are a thousand ways to market your business. From the yellow pages and billboards, to internet marketing and television and radio commercials, and even having people dancing on the corner in a chicken suit, holding a sign to catch the eyes of passers by.  But one of the newest ways—one which is arguably less than 3 years old—is the offering of a massive discount on goods or services to a large group of people. That’s exactly what deal sites like Groupon.com and LivingSocial.com allow businesses to do.

Such advertisements have brought in scores of new customers for many small businesses across the country, but sometimes they bring heartache instead.  Justin West, the founder and CEO of a local marketing agency called Hundred of Customers, LLC., which specializes in deal site marketing among other local marketing strategies, had the following words of caution: “Many local businesses hear the success stories of businesses on these sites, but never hear the failure stories.  Many businesses have faced bankruptcy or had their reputation ruined because they didn’t know what they were getting into when structuring the deal.”  Mr. West jokingly refers to this as “the Groupon-Sting,” but admits that it’s not limited to that particular deal site.

Mr. West shared a story of a baker in the United Kingdom who usually sold about 100 cakes per month, and who decided to run a Groupon offering of 1 dozen cupcakes for £6.50.  ”They sold over 8,000 of these offers, which was significantly more business than they had ever handled, and they didn’t account for the percentage that the deal site would take.  They wound up with thousands of upset customers, and a loss of over £12,000.”

However, Mr. West is hopeful for the future of this form of marketing.  ”Deal Site Marketing is a new and growing trend, and there are ways to limit the harms and maximize the benefits.  Working with an agency that has experience and training with structuring these deals can help the businesses get more customers than they could on their own, and help turn those customers into repeat customers, which is the actual point of such an offering.  Many companies get them in the door once, and then that’s it.”

Mr. West offered an additional benefit to working with a local marketing agency that specializes in deal site marketing: “Often times, the deal sites charge a 50% to 70% commission on the already discounted price. But because agencies like our own represent a very big source of revenue for them, they are often willing to cut us a deal, which means we can put more money back into our clients pockets, and they never have to spend a dime to work with us because we only take a portion of the profits – usually some of that extra that they wouldn’t have gotten anyway.”

A recent survey of over 400 local marketing professionals showed that fewer than 4% of marketing agencies had any experience in such deal site marketing, though Mr. West expects that in time that will change, because when done properly, all parties win.

About Hundreds Of Customers

Hundreds Of Customers, LLC., is a local marketing company based in Kansas City, KS, but serving clients across the US and Canada.  They specialize in helping local businesses get more customers and attract new clients using non-traditional marketing tactics.  For a free consultation, or more information, please visit:http://www.HundredsOfCustomers.com/dealsite

To learn more, please contact:

Justin West

1020 N 2nd St, STE 1211, Atchison, KS 66002

Office: (740) 521-4546

Fax: (206) 203-1161

[email protected]

https://plus.google.com/102440398423646103937/about

The Era of Small Business

Posted by Justin West on March 19, 2013
#DeckWisely, Brand Development, Soap Box Rants / No Comments

Venezia

Huffington post ran a business Insider article that I absolutely loved.  LOVED.  Go read it.  Seriously.  Go.  Now.

Here’s the nutshell version, if you didn’t click and read:

What we’re on the brink of is scale implosion. Everything gigantic in American life is about to get smaller or die. Everything that we do to support economic activities at gigantic scale is going to hamper our journey into the new reality. The campaign to sustain the unsustainable, which is the official policy of U.S. leadership, will only produce deeper whirls of entropy.

I hope young people recognize this and can marshal their enthusiasm to get to work. It’s already happening in the local farming scene; now it needs to happen in a commercial economy that will support local agriculture.

My wife and I have been big advocates of local farming (small, sustainable, organic, cheaper, personable, what’s not to love!), and we’ve seen the incredible resurgence in small farms run by families in a Community Supported Agriculture (CSA) style that works very well.  We even have a few friends who run ‘em!

(Incidentally, since I’m on the topic anyway, you can find a local farmer at EatWild or LocalHarvest (which also lists local Farmer’s Markets! )

The Punchline

The simple truth is that there is a renaissance a-brewin’, a resurgence or even a revolution in how consumers consume: locally.

So there has never been a better time to be a small business owner, or put yourself in front of the huge trends that are shaping the local economies, like the rise and ubiquity of mobile technology and unique “deal sites” built around showcasing the best local markets have to offer.

What are you doing to get your brand out there? 

Farmer’s Market Image courtesy:  Dorli Photography

Avoiding The Groupon Sting

Posted by Justin West on March 18, 2013
Deal Site Marketing, Philosophy, Reputation Marketing / No Comments

"The Groupon Sting" can hit on any deal site.I recently got interviewed for an article that appeared on Newswire.net, about a term the concept of “the Groupon Sting,” by which I mean of course that painful, business-crushing experience that many have had when dealing with a deal site.

Now of course, this phenomenon isn’t limited to Groupon, they’re just the biggest, and thus the largest source of complaints.

I am a HUGE advocate for these kinds of sites in general, as they represent a unique marketing phenomenon that poses a win for all parties involved: the business, the deal site, and the customer.

The Groupon Sting Problem

The problem that wrecks this winning triumvirate of marketing has come from businesses not understanding how to structure a deal on a site like Groupon, and then it comes back to bite them in the butt: they lose money on each deal sold because they didn’t understand the price split wit the site; they get overwhelmed by far more customers than they can handle; the customers become irate because they’re not being handled well, and wind up wrecking the businesses reputation on-line.

Business owners simply don’t know what to do, or how to do it.  And that’s natural.  You might be a rocket scientist, but that doesn’t mean you can change a carburetor.  Or, if you can change a carburetor, you probably don’t know how to fix a cavity.  The point is, your expertise is in your own area of specialization, and it’s hard (though certainly not impossible) to cross bridge the knowledge gap.

Fortunately, of course, having a Deal Site Marketing Agency represent you can minimize the harm.  :)

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The MASSIVE Rise in Mobile Media Devices

Posted by Justin West on March 15, 2013
Mobile, Talk About It Tuesday / No Comments
picture of the 2005 election of pope benedict xvi and the 2013 election of pope francis I, with an accent on the rise of mobile media's presence, particularly the many smart phones used by the crowd.

Shout out to the guy using a flip phone at the top — obviously a trend setter!

It was about 8 years ago that Benedict XVI was elected pope, in 2005. 1/6th of the world rejoiced at their new leader, and the media was in a frenzy, while countless faithful Catholics pilgrimaged to Rome to witness their new pontiff.

Wednesday was a big day that same chunk of the world’s population: the election of a new pope: Francis [the First]. He was greeted with equally as many accolades and a lavish amount of praise and love instantly…

And with a host of digital devices conspicuously absent the before. Continue reading…

The Yellow Pages are SO Dead!

Posted by Justin West on March 11, 2013
Uncategorized / No Comments

“How dead are they,” the Rodney Dangerfield-esque heckler might shout from the crowd?

To which I would simply show this image, which graced my Facebook wall earlier today, utterly unprompted:

stupid yellow pages edited

My friend is internet savvy, and ecologically friendly.

She doesn’t want a quarter of a dead tree delivered annually to her front door, just so she can look up phone numbers of plumbers and electricians.

That’s what Google is for.

So she opted out of even getting the Yellow Pages, and treats its very presence with disdain.

The Yellow Pages are not welcome any more.

More and more, people are being fed up with losing a square foot of counter space for what is available for free in their pockets, and with far more helpful reviews to go along with the listings, as well as maps, and the ability to press one button to call the selected business.

And if you’re not getting found when she Googles you, she (and the other 94% of smart phone owners, who make up 80% of the searches from 8am to 5pm) will never patronize you.

Google Local search statistics 2012